Privacy Policy, Terms of Service & Trademarks

1. Privacy Policy

Rakuten Wallet is designed with a simple privacy principle: collect as little data as possible, store as much as possible only on your machine. We do not have an account system for the wallet itself, and we do not ask you to log in to download or use the desktop app. Your wallet keys, your 12-word recovery phrase, your address book, and your transaction history are all stored locally on your device.

This Privacy Policy explains the limited situations in which Rakuten Wallet (or the desktop app on your behalf) touches data — for example, when you fetch token prices, broadcast a transaction to a public blockchain, or buy crypto with a card through one of our onramp partners.

2. Data we touch (and don't)

What we do not collect

• Your 12-word seed phrase or any private key — these are generated and stored on your device.
• Account credentials — Rakuten Wallet has no account system.
• Your name, address, or government ID — unless you choose to buy crypto with fiat, in which case the onramp partner (not Rakuten Wallet) collects this for KYC.
• Third-party analytics inside the desktop app — there are none.

What the app does touch

• Public RPC endpoints for the chains you use, to fetch balances, prices, and to broadcast signed transactions. You can switch to a self-hosted node in Settings.
• Anonymous crash reports, only if you opt in, with no wallet addresses included.
• Onramp partner data, only when you choose to buy crypto with fiat — handled by MoonPay, Ramp, or Transak under their own privacy policies.

What this website touches

• Basic, aggregate traffic counts (page views, referrer, country at the country level) for product decisions. No cross-site tracking.
• A consent flag stored in your browser's localStorage to remember whether you accepted this Privacy Policy.

3. Cookies & analytics

This website does not set advertising cookies and does not share data with ad networks. The only client-side storage we use is a single rakuwallet-consent flag in localStorage, which records whether you accepted this notice. You can clear it from your browser at any time.

The desktop app does not load third-party analytics SDKs. Telemetry, if enabled, is opt-in and limited to anonymous crash reports that do not include wallet addresses or seed material.

4. Terms of Service

By downloading or using the Rakuten Wallet desktop app, or by using this website, you agree to the following terms. If you do not agree, please do not use the app or the site.

Rakuten Wallet is provided "as is" — without warranty of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by applicable law, Rakuten Wallet and its contributors are not liable for any loss of funds, loss of data, or loss of access resulting from your use of the app.

You are responsible for keeping your 12-word recovery phrase safe, for verifying the destination address before sending crypto, and for understanding the network and protocol you are interacting with. Rakuten Wallet cannot reverse a confirmed transaction, recover a lost seed, or unblock a wallet — these are properties of the underlying blockchains, not policies we can override.

5. Wallet & custody

Rakuten Wallet is non-custodial. The 12-word recovery phrase, your private keys, and your wallet data are stored locally on your device, protected by your PIN and the OS-level secure enclave (Keychain on macOS, DPAPI on Windows, libsecret on Linux). Rakuten Wallet does not have, and cannot recover, your seed phrase. We cannot freeze, move, or restore your funds.

If you choose to pair a hardware wallet (Ledger, Trezor, GridPlus, Keystone), every outbound transaction is signed on the device itself — Rakuten Wallet only sees the signed payload, never the private key.

Self-custody means self-responsibility

• Write your 12-word seed down offline, on durable material, in a safe location.
• Never paste your seed into a website, chat, or document of any kind.
• Rakuten Wallet support will never ask for your seed phrase — anyone who does is a scammer.

6. Risks & disclaimers

Cryptocurrencies are volatile, technically complex, and may be subject to legal restrictions in your jurisdiction. You are responsible for understanding the risks of the assets and networks you interact with, including but not limited to: smart-contract risk, bridge risk, oracle risk, validator slashing, market volatility, and regulatory risk.

Rakuten Wallet does not provide investment advice. Nothing in the app or on this website should be interpreted as a recommendation to buy, sell, or hold any asset.

Onramp services (card purchases) and swap routing are performed by third-party partners. Their fees, limits, KYC requirements, and supported regions are determined by the partner and may change without notice.

7. Third-party services

Rakuten Wallet integrates with a number of independent services to provide its features. Your use of these services is also governed by the providers' own terms and privacy policies.

• Fiat onramps: MoonPay, Ramp, Transak, Changelly.
• Hardware wallets: Ledger, Trezor, GridPlus, Keystone.
• Swap routing & aggregation: permissionless on-chain DEX aggregators and bridges.
• Audits: Trail of Bits, OpenZeppelin, Halborn, Cantina, CertiK, Spearbit.

We do not control these third parties and we are not responsible for their conduct, availability, or pricing.

8. Intellectual property

The Rakuten Wallet desktop app, website design, copy, illustrations, and the "Rakuten Wallet" / "楽ウォレット" name and logo are protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works of the app or its branding except as permitted by the open-source licenses that govern individual components, or with prior written permission.

Open-source components are distributed under their respective licenses, which ship with the desktop app and are listed in the public source tree.

9. Trademarks

"Rakuten Wallet", "楽ウォレット", and the Rakuten Wallet 楽 mark are trademarks of the Rakuten Wallet project. Other product and company names mentioned in the app or on this site — including Bitcoin, Ethereum, Solana, Ledger, Trezor, Visa, Mastercard, Apple Pay, Google Pay — are the property of their respective owners and are used here for identification purposes only.

Use of these third-party names and logos does not imply endorsement by, partnership with, or affiliation with their owners, except where explicitly stated.

10. Changes & contact

We may update this page from time to time — for example, to reflect a new feature, a new audit, or a new partner. The "last updated" date at the top of the page indicates when this version became effective.

Questions about this Privacy Policy, the Terms, or trademark usage can be sent to hello@rakuwallet.app, or through the support chat in the corner of the Rakuten Wallet website. We aim to reply within a few business days.